Refund policy

We have a 30-day return policy. That means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unopened, and in the same condition you received it, with the seal intact, all accessories included (including the bamboo spatula where supplied), and in its original packaging. You will also need the receipt or other proof of purchase.

Because Coco Fesse products are personal-care cosmetics applied to the skin, we cannot accept returns of products that have been opened, unsealed, or used, except where the product is defective, damaged in transit, expired on arrival, or not as described.

To start a return, contact us at info@cocofessecosmetics.com. Please include your order number and a short description of the issue. Returns must be sent to:

Coco Fesse Cosmetics / LDR
6180 Peachtree St.
Commerce, CA 90040
USA

If your return is accepted, we will send instructions on how and where to ship the package. Where we provide a return shipping label, we will tell you at that time. Items sent back to us without a prior return request will not be accepted.

You can always contact us with return questions at info@cocofessecosmetics.com.

Damages and issues
Please inspect your order when it arrives. Contact us as soon as possible if the item is defective, damaged, expired, or if you received the wrong item, so we can review the issue and make it right. In those cases, an opened product may still be eligible.

Exceptions / non-returnable items
We cannot accept change-of-mind returns on:

  • Cosmetics or personal-care products that have been opened, unsealed, or used (hygiene reasons)
  • Custom or personalized items
  • Gift cards
  • Sale or clearance items marked as final sale, unless the product is defective or not as described

If you are unsure whether your item qualifies, email us before shipping it back.

Exchanges
The fastest way to get what you want is to return the eligible item and, once the return is accepted, place a new order for the product you prefer.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

If more than 15 business days have passed since we approved the refund and you have not received it, contact us at info@cocofessecosmetics.com.